Once your payment has been completed, within 24 hours, you will receive an email from Ticketpro containing a link to download your tickets. Be sure to check your spam or junk mail folder if you can't find it in your main inbox.
The tickets that you download from the link in the confirmation email will render in the format of a normal A4 page PDF document which you can use to scan at the gates.
If you choose to print your tickets, you must:
- Print the page(s) as is, on A4 paper.
- Only print in black and white (other colours do not scan).
- Use a high-quality printer so that your barcode is clearly printed and easily scannable.
- Set your printer to the highest quality printing (not draft - faintly printed barcodes will not scan at the event).
- Keep the tickets in their original size; 1 ticket can be printed per A4 page, and any barcode is usable to scan once at the access control.
- Keep your tickets safe where the barcode will not be damaged (do not fold the ticket across the barcode).
- Cut the page to separate the tickets from one another on the dotted lines... (separated tickets scan faster, please consider the rest of the fans that want to enter the event as well).
- Do not attempt to distribute copies of your tickets. Persons presenting duplicate tickets will be refused entry.
E-tickets – if you choose to keep the tickets on your phone, you must:
- Download each ticket individually or download as one PDF.
- Do not alter the ticket before sharing the ticket via email, WhatsApp, etc.
- The PDF of the ticket can be downloaded to a cell phone and used to scan at the event.
Ensure the following to assist with scanning at turnstiles:
- At the verification point, please ensure the screen brightness is set to full and zoom in on the barcode of the ticket(s).
- Please DO NOT take screenshots or photos of your tickets, as they will not scan.
Note: Tickets will only work ONCE at the electronic turnstiles at the venue.